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"Great ideas and examples to use in our service excellence pilot project; Nick was great, very insightful. Thank You...Enjoyed Nick's facilitation style; kept it focused, relevant, interactive and interesting; Examples provided to improve learning process. Applicable to my day-to-day work."

~Institute For Citizen
Centered Service

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Free Downloads


No, it's not too good to be true! There are some things that I have created that I offer as free downloads to anyone who is interested - in that way we can share ideas and if you obtain some value from it, so much the better. Often these could be as a result of something that started as a blog - but grew into something bigger.

In addition some of these materials have been created for other organizations who also offer them free to people who are interested - in some cases they may ask you for some information before you can download. If you so desire feel free to send me comments! Thanks.





EduVision Inc. - Summary Training Catalogue 2009-10

This catalogue provides detailed outlines of all the currently available training workshops that can be provided to clients for professional development.

Typically the programs are in one of three streams - "Management Consulting," "Accounting," and "General Management." These workshops are based on core skills that the developer has acquired through both work experience as well as twenty years of management consulting to clients.
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Guidelines for the development of joint ventures and partnerships

This publication provides an overview of the governance and operational aspects of developing relationships with third parties such as joint ventures and partnerships. It does not cover legal aspects other than a discussion on the typical roles and responsibilities of each party, and the importance of shared approaches to organizational values and the mission.
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What is a management model? Why do you need one? How to develop and implement one

This workbook was developed from the results of a consulting assignment and demonstrates how an effective management model forms a key component of an effective approach to organizational governance. The book links global "Models for Excellence" to the development of your own unique approach.
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Values and Ethics - from inception to practice

This publication developed for the Institute of Management Accountants in the US, goes beyond the simple development of a code of ethics and demonstrates how effective organizations develop their approaches based on a solid understanding of organizational values that are then drilled down into every aspect of an organizations activity such as planning, work flow, building external relationships and others. The document is a great guide for those wanting to build an effective approach to values and ethics in their organization.


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The Evolution of Accountability - Sustainability reporting for Accountants

This publication developed for the Institute of Management Accountants in the US, explores the developing area of corporate accountability referred to as "Sustainability;" the discussion focuses on the key aspects of the triple bottom line being economic, social and environmental reporting and shows why, in the emerging world of intangible assets, attention must be paid to enhancing transparency to protect an organizations value, and respond to changing public expectations of "corporate conduct."


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Unrecognized Intangible Assets: Identification, Management and Reporting

This publication developed for the Institute of Management Accountants in the US explores the rapidly growing issue of divergence between an organizations book value and its value in the market place. In today's knowledge society intangibles are a growing and significant force in enabling organizations to sustain their value model and grow their business, yet mainstream accounting is falling behind in its recognition and reporting of these valuable components of corporate value. This publication lasy out the case for a greater focus on intangibles that can be the difference between competitive survival and failure.


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Nicks reading list of useful books

This EXCEL spreadsheet contains an extensive list of all the books that have been a part of my library over the last several years. This list contains the book title, author, publisher and year of publication together with a classification of the approximate subject. I often refer to these books in my workshops

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